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14 days trial period ( Return Form ) -
The 14 day trial period will begin the day you receive your order. We guarantee reimbursement when the product is undamaged, in its original state, including the original packaging (as far as reasonably possible). A completed returns form must be enclosed, detailing what action you would like us to take. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory. Please also enclose a copy of the original invoice, where possible to ensure a quick resolution.
Please note: any provisions mentioned here in the "14 day trial period" do not affect your statutory right to withdrawal.
Click here to download your returns formOpened products which do not meet the above requirements will be returned to you and you will also incur the costs of this procedure. For more information see our terms and conditions
Return address;
CONRAD ELECTRONIC UK
RETURNS DEPOT
29 BRUNEL ROAD
BEDFORD
BEDFORDSHIRE
MK41 9TJWhen it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the same day.
The returns procedure will take approximately 3-4 weeks.
- Technical defect outside the trial period of 14 days
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All Conrad products have a 2 year warranty. If your product has a technical defect please return it to the return address below, complete with the original invoice and completed returns form. The returns procedure will take around 3-4 weeks to process.
When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the same day.
CONRAD ELECTRONIC UK
RETURNS DEPOT
29 BRUNEL ROAD
BEDFORD
BEDFORDSHIRE
MK41 9TJ
- Wrong product ordered
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f you have ordered the wrong product please return it to the return address, complete with the original invoice and completed returns form. The returns procedure will take around 3-4 weeks to process.
When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the same day.
Click here to download your returns form
Please note, we cannot exchange the wrong product for the right one, a new order will have to be placed.
Return address:
CONRAD ELECTRONIC UK
RETURNS DEPOT
29 BRUNEL ROAD
BEDFORD
BEDFORDSHIRE
MK41 9TJ
- Incomplete article
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- Please contact us using the contact form and we will contact you as soon as possible to rectify the problem.
- Unwanted replacement product
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When a replacement is sent to you because your desired product is sold out, you are not obliged to keep it. If it is unacceptable please return it to the return address, complete with the original invoice (if available) and a completed returns form. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory.The returns procedure will take around 3-4 weeks to process.
When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the same day.
- Damaged in transit
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If your product is damaged in transit please return it to the return address, complete with the original invoice (if available) and a completed returns form. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory. The returns procedure will take around 3-4 weeks to process.
When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the same day.Return address;
CONRAD ELECTRONIC UK
RETURNS DEPOT
29 BRUNEL ROAD
BEDFORD
BEDFORDSHIRE
MK41 9TJ
- Received wrong product
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If you have received the wrong product please return it to the return address, complete with the original invoice (if available) and a completed returns form. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory. The returns procedure will take around 3-4 weeks to process.
When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the same day.
Return address:
CONRAD ELECTRONIC UK
RETURNS DEPOT
29 BRUNEL ROAD
BEDFORD
BEDFORDSHIRE
MK41 9TJClick here to download your returns form
Alternatively contact us using the contact form an we will contact you to rectify this problem
- Wrongly published on the website
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If you have received the wrong product due to a wrongly published product on the website, please return it to the return address, complete with the original invoice (if available) and a completed returns form. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory. The returns procedure will take around 3-4 weeks to process.
When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the same day.
Click here to download your returns form
Alternatively contact us using the contact form and we will contact you to rectify this problem.
- Returns that are heavier than 30 kilo and bigger than 175x58x78 cm
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- If your return product is heavier than 30 kilo and bigger than 175x58x78 cm, please contact us using the contact form an we will contact you to rectify this problem
- Double order
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- If you receive a double order please contact us through the contact form below.
- Wrong text publicised
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- If the wrong text is publicised on our website, and you have therefore received an unsuitable product, please contact us through the contact form below.
Conrad Electronic UK Ltd, PO Box 1318, Barking, Essex, IG11 1ES. Registered Address; 22 Chancery Lane, London, WC2A 1LS